Returns & Exchanges

At Guinness Webstore US, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected, your refund will be processed to your original payment method within 7-10 business days.