Frequently Asked Questions
Everything you need to know about your Guinness Webstore US order.
How long will it take to receive my order?
Standard shipping within the US typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most unused and unworn items in their original packaging. Please note that personalized items and certain perishables are non-returnable.
Do you ship internationally from the US store?
Currently, the Guinness Webstore US primarily ships to addresses within the United States. For international orders, please visit our global or EU storefronts.
Are the products sold on this site authentic Guinness merchandise?
Yes, this is the official Guinness Webstore US. All products are 100% authentic, licensed Guinness apparel, glassware, and collectibles.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel or modify an order within 30 minutes of placement by contacting our customer support team.